Please read our policies prior to placing an order. By placing an order you are agreeing to our terms and conditions for sales. Please also read our article on “How to care for cuttings after shipping” and follow the steps to ensure success with your plants upon arrival. A care sheet will also be included with your plant package.
If you have any concerns about your plants, please contact us through email rather than social media.
Reminder: Please remember you are ordering LIVE rooted cuttings, Summer’s Dream Garden will not be responsible for checking your appropriate temperatures for shipping, so please do not order if your local weather forecast is likely to experience extreme cold or extreme heat. Please ensure someone is available to receive the package to avoid plants being left in the cold or heat for extended amounts of time.
**** Disclaimer: Regarding New to us varieties- while we do our best to confirm blooms before sale, many of our cultivars are rare and coveted varieties we hope to share with the world as soon as possible. Therefore purchasing these varieties will come with some risk. Mislabels and mistakes may occur, we do not offer replacements or refunds. ****
All sales are final. No cancellations or returns are permitted. Once an order is placed, no modifications to that order is allowed. You can always make another order if there are additional items you want. We are a very small operation, therefore must limit the amount of requests we can accomodate.
Damages of plants to request for refund/replacement MUST be done within 24 hours of receiving package, and MUST include pictures. We strive to provide healthy beautiful plants to send our customers, but once they are in transit this process goes out of our control, we appreciate your patience and understanding.
**Important shipping information:
Please make all attempts to make sure you have all items in your cart during check out.
At this time, we will attempt to accommodate combine shipping requests, but all combined shipping orders will be subjected to $5 handling fee for every transaction that needs to be merged. Please email us at summersdreamgarden@gmail.com with your order numbers to request. Allow 1-3 business days for confirmation of refund.
Unfortunately, we also do not have the option to hold items in cart. Until payment is made, items are not guaranteed to be secured.
Please assure that your mailing address is correct upon placing your order. We’re not responsible for orders that are shipped to the incorrect address, of which you provide upon placing your order. If an incorrect address occurs, you may correct this PRIOR to your order being shipped out by contacting us directly. Please make sure we respond to this request, if we don’t, that means we are not aware of the change, therefore, we are not liable.
Shipping Options: Please select the preferred shipping window (Early May/Late May) that will be best for you to receive the dahlia cuttings. As we are located in BC, farther regions (Ontario, Quebec, Newfoundland and Labrador, New Brunswick, Prince Edward Island, and Nova Scotia) have been provided with option to ship the order via FedEx Express services to ensure the cuttings arrive healthy and strong. This is recommended but not required as there is an increase in pricing.
We will be offering On-Site PICK UPS for locals, however, you are responsible to check your email for any communication sent out in regards to pick up date and time (or pre-arranged appointments). We do not have adequate staffing or time to entertain other options. Please select local pick up, Vancouver/Lower Mainland at checkout.
Shipping Window: Tentatively, we are planning for May shipping windows. Please note in your order form if you require specific shipping accommodations.
Guarantee:
We do not guarantee tubers and cuttings to be free of virus. What we can guarantee is they all looked great in our garden last season, producing the amazing blooms you see in the photos used on our website. This does not apply to New to Us varieties which included disclaimers in the listing. Any suspicious plants are pulled and tossed. while cutting plants and blooms, the sheers are sanitized in 10% bleach solution between cuts.
Based on recent research by the ADS (American Dahlia Society) it is found that over 87% of dahlias carry one or more viruses, reference to dahliasplease on instagram for more information: (https://www.instagram.com/p/CpYrIJCvMv3/?igshid=MzRlODBiNWFlZA==)
Due to this fact, we do not offer refunds or replacements for plants that suddenly appear virused after the plants leave our care. However feel free to reach out to us over email if you have additional concerns.